Last updated: 15 July 2025
Welcome to Dear Internet (dearinternet.co). We build and sell 3‑D‑printed products and related services. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the choices you have.
1. The Short Version
We collect only the information we need to run our business, ship your orders, improve the site, and talk to you about things you care about. We never sell your data, but we do share limited information with trusted partners who help us run payment, analytics, ads, and email. You can opt out of marketing at any time, and you’re always in control of your account.
2. The Details
| Type of data we collect | Examples | Why we collect it |
|---|---|---|
| Account & contact info | Name, email, phone, shipping & billing addresses | • Create and secure your account • Ship products and communicate order status |
| Payment info (via Razorpay) | Card/UPI details processed only by Razorpay | • Accept payments • Detect fraud |
| Technical data | IP address, browser & device type, cookies, log files | • Keep the site secure • Fix bugs • Measure usage |
| Usage & marketing data | Page views, clicks, ad identifiers | • Improve ads on Google & Meta • See what content is popular |
| User‑generated content | Product reviews, uploaded images | • Display on the site • Moderate for abuse |
| Support & forms | Messages via contact form or WhatsApp | • Respond to your questions • Track support quality |
3. How We Use Your Data
- To fulfil contracts – process orders, arrange delivery, handle returns.
- To improve our service – analytics, debugging, feature development.
- To market responsibly – show ads you might care about; you can opt out anytime.
- To maintain security & compliance – detect fraud, enforce our Terms, comply with Indian laws.
4. Cookies & Similar Tech
We use essential cookies for log‑in and cart, analytics cookies for traffic insights, and marketing cookies for relevant ads. You can disable cookies in your browser, but parts of the site may break.
5. Third‑Party Partners
| Partner | Purpose | Data shared |
|---|---|---|
| Razorpay | Secure payments | Order amount, name, email |
| Amazon SES | Transactional & marketing email | Name, email, unsubscribe link |
| Google Analytics / Clarity | Site analytics | IP (truncated), device data |
| Google Ads / Meta Ads | Advertising | Ad IDs, hashed email for retargeting |
| Support chat | Phone number (if you contact us) |
6. Data Retention
- Accounts & orders: active + up to 7 years (tax/audit).
- Marketing consent: until you opt out.
- Analytics logs: anonymised after 26 months.
- Support records: up to 3 years.
7. Your Choices & Rights
- Access / download your data – email cs@dearinternet.co.
- Correct or update – log in or email support.
- Delete account – email us; we’ll erase what we can, keep what law requires.
- Opt out of marketing – click “Unsubscribe” in any email.
- Control cookies – use your browser or our cookie banner.
8. Security Measures
TLS encryption, PCI‑DSS compliant payments, strict server firewalls, and regular security patching.
9. International Visitors
We primarily serve India and do not target the EU/UK. If you visit from abroad, you consent to your data being processed in India.
10. Changes to This Policy
We’ll post updates here and email registered users if changes are significant. Continued use of the site means you accept the revised Policy.
11. Contact Us
DigitalCampfire Ventures LLP416, Dattani Prism 1, Vasai West,
Palghar 401202, India
Email: cs@dearinternet.co